Policies, Terms, and Conditions
Customer Experience
Midwest Retail Services wants you and all of our customers to have an extraordinary business experience when investing in goods and services from our company. In establishing a consistent expectation in regard to the policies and procedures outlined below, we've striven to ensure that the buying experience is fair to everyone.
We care about your experience as our customer and value your ideas for making that experience even better. You are invited to share your ideas and comments with us at any time. Whether you choose to communicate by calling or emailing our office, or prefer to use one of our convenient online submission forms, Midwest Retail Services believes that open and honest communication is the best policy for a positive and lasting relationship.
If you are ever displeased during the course of doing business with us, we hope you'll alert us immediately --and if we've successfully accomplished our goal of delivering an extraordinary experience, we hope you'll tell others!
Delivery and Shipping Policy:
Midwest Retail Services ships both within the domestic United States and internationally through a combination of dedicated contract carriers, LTL carriers, and small package services dependent on the shipment size. Delivery dates are approximate and subject to change. Seller shall not be liable to Buyer for delays in delivery or installation beyond our control.
Call our office for details at 800-576-7577 with any questions pertaining to your specific order.
Inspections:
Please be sure to inspect all shipments immediately upon arrival. Signing a delivery receipt clear, without reporting damage or suspicion of hidden damage, removes damage responsibility from the carrier and places any damage replacement cost with you the customer. If, upon accepting shipment as clear, you find hidden damage later, you must contact Midwest Retail Services (800-576-7577) and the carrier immediately and request an inspection. Failure to request an inspection within 5 days of receiving will remove responsibility from the carrier and Midwest Retail Services for claims.
Transportation Damage Claims:
Claims for damage on customer selected carriers is the sole responsibility of the customer. Claims for damage on shipper selected carriers must be received within 15 days as governed by the ICC. Claims must have a signed Delivery Receipt/Bill Of Lading indicating the damage and signed for by the customer and the carrier. Photos of damaged freight are extremely helpful.
CLAIMS FORWARDED TO US WITHOUT A
DELIVERY RECEIPT / BILL OF LADING SIGNED
BY BOTH PARTIES WILL NOT BE ACCEPTED.
Freight:
Merchandise will ship F.O.B. Manufacturer or Plain City Warehouse Pre-Paid and ADD unless otherwise arranged. Buyer will be responsible for freight charges as invoiced by Midwest Retail Services, Inc.
Liability:
Midwest Retail Services is not liable for any cost related to or associated with any missed delivery dates, times or back-orders beyond our control.
Other Terms and Conditions:
Warranty: Seller warrants that the products will be free from defects in materials and workmanship for a period as specified by the manufacturer. Buyer must make claims for defects in writing. Manufacturer’s warranties apply to all products sold.
Cancellations: If you must cancel an order you may be subject to a cancellation fee starting at 25% or all the way up to the total purchase order amount depending upon the product. Cancellation fees are charged under these conditions: custom products or finishes once the manufacturing process has begun or where the manufacturer has incurred expenses in preparation or set up. Cancellations must be received and acknowledged in writing. Where applicable, buyer will be responsible for all restocking fees and freight, if incurred, in addition to the cancellation fee.
Returns: Midwest Retail Services will accept product returns as follows: Request a return authorization within 10 days of receipt of your shipment; select your carrier and return shipment prepaid (your expense) or Midwest Retail Services will have a carrier handle and deduct the freight cost from the credit. Shipments returned freight collect will be refused; returns are subject to a 25% restocking charge; original shipping and handling costs are not subject to refund; products must be in new and sale condition to obtain full credit; maintain the product's original packaging where possible.
Purchases for Delivery outside the Continental United States Borders: Payment in full will be required prior to product leaving the United States Port of Entry. All freight and storage costs incurred due to delay will be the responsibility of the buyer. Midwest Retail Services, Inc. will only arrange freight within the continental United States.
Taxes: Shipments to IL, GA, OH, and TX will include sales tax unless a 'certificate of exemption' is provided and on file at Midwest Retail Services. Any tax or duty required by law on products or services rendered in other states shall be the responsibility of the buyer and are in addition to quoted prices. Call us at
800-576-7577 EST for any sales tax question.
Prices: All prices are subject to change without notice. Midwest Retail Services makes every effort to make sure prices are current when quoted but are subject to manufacturer pricing policies.
Credit: Your company may qualify for a Business Account with Midwest Retail Services.
Submit an application here.
Updated 11/01/2019